Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,220

members

1,633

online

28,934

topics

Top

StreamPix Problem

Frequent Visitor

StreamPix Problem

I'm a Blast Plus subscriber, Cable TV subscriber, and am listed as having access to Streampix when I view my Xfinity profile. However, when I attempt to view any Streampix content online or through my cable box I get the orange lock and/or a prompt to subscribe.
 
I can view content online and via my cable box from the Premium Networks I subscribe to- just not Streampix content.
I'm logged in with the primary account ID. Can you please fix this?
Regards,
Michael Owings
Tags (1)
Cable Expert

Re: StreamPix Problem

ComcastJoe should be along sometime soon, in the meantime, please remove your account number, or your complete post will be moved to a secure area for your protection.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: StreamPix Problem

Thanks.

Official Employee

Re: StreamPix Problem


WinSomeLoseSome wrote:

Thanks.


Our team is looking into this for you. I will update you once I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: StreamPix Problem

Hi Joe,

 

Any update on this? Still not working as of this morning.

 

Thanks,

 

Mike

Frequent Visitor

Re: StreamPix Problem

Joe- is your team still looking into this?

 

Thanks,

 

Mike

Official Employee

Re: StreamPix Problem


WinSomeLoseSome wrote:

Joe- is your team still looking into this?

 

Thanks,

 

Mike


Yes, we are. Someone should reach out to you shortly.

 

Sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: StreamPix Problem

Joe- I haven't been contacted anyone and still do not have access to StreamPix. Please advise on how best to proceed.

 

Mike

Official Employee

Re: StreamPix Problem


WinSomeLoseSome wrote:

Joe- I haven't been contacted anyone and still do not have access to StreamPix. Please advise on how best to proceed.

 

Mike


Our team is still working on it.

 

In the meantime, I requested a 3 day Streampix pass for your account so it should be working now. Your account should be corrected before the pass expires.

 

Let me know if you are having issues.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: StreamPix Problem

Thanks Joe.

 

Still no luck when I sign in. I am still getting the same "Streampix Subscription Required" message:

 

Screen shot 2012-04-25 at 4.55.50 PM.png

 

Someone did contact me, but was unable to fix the issue. They told me they would escalate the issue and someone else would call me in the next 72 hrs.

 

- Mike

New Poster

Re: StreamPix Problem

Having the same issue as well and still not resolved at this time.

Official Employee

Re: StreamPix Problem


OmgReally wrote:

Having the same issue as well and still not resolved at this time.


Please go here and make sure that you meet all the minimum requirements for Streampix:

 

http://customer.comcast.com/help-and-support/cable-tv/about-xfinity-streampix/

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: StreamPix Problem

Joe- StreamPix still doesn't work. Seems like this is really taking a long time to resolve.

New Poster

Re: StreamPix Problem

Streampix is aweful. It pauses continually making it unwatchable. Definitely will not be cancelling betflix anytime soon. Garbage!

Regular Visitor

Re: StreamPix Problem

I am having similar problems with Streampix. I am able to access it online, but it is not showing up under premium channels on our TV.  I am a Blast Plus and HD preferred Plus XF triple play subscriber. Until I found this forum I didn't know much about this. I called Customer Service and they said it is not available yet in my area. 

 

If this is true, why can I access this online? I would prefer to have this on the TV. Thanks for any help.

 

Heather 

New Poster

Re: StreamPix Problem

I am experiencing the same "Must havge subscription" message with the orange key. I have called customer service twice and invested almost 2 hours trying to get this fixed. Please advise if you can help!

Regular Contributor

Re: StreamPix Problem


linda6463 wrote:

Streampix is aweful. It pauses continually making it unwatchable. Definitely will not be cancelling betflix anytime soon. Garbage!


I find the Streampix library of titles to be very limited, Netfix (and up and coming Amazon video) have titles that I simply can't find on Streampix, or the titles exist on Streampix but are incomplete with respect to episode lists, or the titles can't be streamed to the television but only viewed on my laptop for many of the shows I use Netflix to stream. I'm already an Amazon Prime member, and that membership also gets me a slew of streaming titles for free. Again, just as with the HBO Go, if I am at my home, I expect to be able to watch shows on my teleivision, not forced to use my PC. Streaming to the pc is an 'away from home' option.  The Roku device allows me to stream Netflix, Huluplus and Amazon (along with many more channels) to my televsion-and it travels easily with me.  The televisions at my son's house, my sister's hotel or any other hotel we are staying at have HDMI or composite inputs and either wired or wireless internet, then we can watch Roku on the "big screen" vs. laptops when on the road.

Official Employee

Re: StreamPix Problem


EcoMan wrote:

I am experiencing the same "Must havge subscription" message with the orange key. I have called customer service twice and invested almost 2 hours trying to get this fixed. Please advise if you can help!


Is Streampix working On Demand on through your TV?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 17 replies
  • 3978 views
  • 0 kudos
  • 8 in conversation