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Starz App stopped working after updating iPad to iOS 9.3

New Poster

Starz App stopped working after updating iPad to iOS 9.3

Starz App stopped working after updating iPad to iOS 9.3and neither Comcast or xFinity is listed as a tv provider. What happened?

Regular Visitor

Re: Starz App stopped working after updating iPad to iOS 9.3

Spoke with customer service and when Starz and Encore merged they did not come to an agreement with comcast. I'm so frustrated about this. It has nothing to do with the update, just the timing of the agreement. 

Regular Visitor

Re: Starz App stopped working after updating iPad to iOS 9.3

From Starzplay Support:

Thank you for taking the time to contact us. It is Starz’s goal to continue to provide our award winning programming to subscribers whenever and wherever they want it. At this time Comcast has opted not to allow their subscriber’s access to STARZ Play on the Android TV platform. We encourage you to reach out to Comcast for further information.

 

------

same issue on iPad

Official Employee

Re: Starz App stopped working after updating iPad to iOS 9.3


DJ2016 wrote:

Starz App stopped working after updating iPad to iOS 9.3and neither Comcast or xFinity is listed as a tv provider. What happened?


Apologies. The latest version of the Starz Play, Encore Play and Movieplex Play websites and apps no longer support authentication by XFINITY TV customers.

Customers are still able to enjoy all of the same content (at no additional charge) using the XFINITY TV at https://xtv.comcast.net/ or XFINITY TV Go http://xfinitytv.comcast.net/ websites and mobile apps.

More info here: http://my.xfinity.com/learn/xfinitytvgo/


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New Poster

Re: Starz App stopped working after updating iPad to iOS 9.3

Wow, that's unfortunate. The Xfinity app for iOS is significantly less stable than the Starz app.
New Poster

Re: Starz App stopped working after updating iPad to iOS 9.3

Hi,

 

This is terrible.  The Xfinity to go app is no where near as good as the Starz App, and the worst part is that you don't support Chromecast.  Please tell me that there is hope that you will soon support either Chromecast or go back to a deal with Starz App.

 

When i travel, I carry my chromecast so that I can watch my programming on a TV instead of an IPAD.

 

Is there any hope for you to come to a resolution with Starz?  You are the only provider that is not.

 

Or at least that you will support Chromecast?

 

Thank you,

Regular Contributor

Re: Starz App stopped working after updating iPad to iOS 9.3

Please stop saying that all the same content is on the Xfinity app. It is not, and you cannot airplay that app. I pay for Starz and Encore and Movieplex. I want the native app to work with my Comcast login.

Service Expert
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Re: Starz App stopped working after updating iPad to iOS 9.3

Visitor

Re: Starz App stopped working after updating iPad to iOS 9.3

Same with Amazon Fire Stick. I was using the app fine on Sunday and now today it doesn't work. Using the Xfinity website is NOT the same. Maybe if there was an Amazon app for it, but I don't want to watch on my computer. Disappointing.
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