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Sound but no picture - Only in OnDemand

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Sound but no picture - Only in OnDemand

We have paid for four movies that we have been unable to watch because the screen stays black. The audio is fine though. We have called customer service before, and they could not find the problem, and said the money would be refunded, but it wasn't. I am honestly extremely disappointed with my service. If I'm paying to be able to download/rent/buy movies, and paying for the individual movies, I should be able to watch them. Frustrated.
Official Employee

Re: Sound but no picture - Only in OnDemand

Hi @Stevenanastasia. We apologize for any inconvenience. I can assist in troubleshooting your Video On Demand issue, as well as review billing for the titles you have paid for. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


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