Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,988

members

1,378

online

36,154

topics

Top

Sorry, this video is unavailable message

New Poster

Sorry, this video is unavailable message

I'm unable to watch movies or tv shows that I need to log into to watch on my computer.  The progams are all under the channels I currently have.  The website tries to download and keeps giving me the following response.

 

Sorry, this video is unavailable.

It's probably a network issue, so try refreshing the page. If that doesn't work, you may have to come back a little later.

It's also possible that this video has expired. Sometimes, videos are only available to us for a limited time.

 

Currently I can only watch show you do not have to sign in for. 

 

Any suggestions?

Official Employee

Re: Sorry, this video is unavailable message


bjames414 wrote:

I'm unable to watch movies or tv shows that I need to log into to watch on my computer.  The progams are all under the channels I currently have.  The website tries to download and keeps giving me the following response.

 

Sorry, this video is unavailable.

It's probably a network issue, so try refreshing the page. If that doesn't work, you may have to come back a little later.

It's also possible that this video has expired. Sometimes, videos are only available to us for a limited time.

 

Currently I can only watch show you do not have to sign in for. 

 

Any suggestions?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 662 views
  • 0 kudos
  • 2 in conversation