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Sorry, this video is currently unavailable. (Error 525|6002)

Contributor

Sorry, this video is currently unavailable. (Error 525|6002)

I've recently been experiencing issues trying to play certain episodes of Boardwalk Empire., specifically season 3 episode 11.   When attempting to play it I get the error mentioned in the Subject header.  Clicking learn more it asked to upgrade Silverlight, which I did to no avail.  It also suggests uninstalling Adobe Flashplayer, also to no avail.

What needs to happen to get this to work. 

Trying the method of logging out and then in again as suggested in another thread does not work.

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New Poster

Re: Sorry, this video is currently unavailable. (Error 525|6002)

I'm getting the same problem. Smiley Sad

Official Employee

Re: Sorry, this video is currently unavailable. (Error 525|6002)

Hi all,

 

We are having issues with some videos but not all so can you please tell me what specific videos you are trying to watch?

 

Boardwalk Empire Season 3, episode 11 has not aired yet.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: Sorry, this video is currently unavailable. (Error 525|6002)

Sorry,  That was a typo.

It was season 2, episode 11 and also episode 12 that is yielding the errors.  I have not tried any from season 3.

Additionally, Season 1, episode 9 is not even in the list apparently when logged in.

 

Thanks

 

 

PS I tried it this morning on a different computer with a different browser also to no avail.

Official Employee

Re: Sorry, this video is currently unavailable. (Error 525|6002)


bewatcher wrote:

Sorry,  That was a typo.

It was season 2, episode 11 and also episode 12 that is yielding the errors.  I have not tried any from season 3.

Additionally, Season 1, episode 9 is not even in the list apparently when logged in.

 

Thanks

 

 

PS I tried it this morning on a different computer with a different browser also to no avail.


The videos you have mentioned are video errors on our end. Please follow this thread for updates:

 

http://forums.comcast.com/t5/XfinityTV-Website/Error-code-525-6002-6007-10-15-12/td-p/1442625

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
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Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
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Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

New Poster

Re: Sorry, this video is currently unavailable. (Error 525|6002)

Dexter is giving this same error code

Contributor

Re: Sorry, this video is currently unavailable. (Error 525|6002)

I posted in the designated thread that the problem with at least the first episode I had issues with appears to have been resolved.

 

Thanks

New Poster

Re: Sorry, this video is currently unavailable. (Error 525|6002)

Hi,

 

Dexter Season 7 Episode 3 "Duck the system" has the same problem.

 

Thanks.

New Poster

Re: Sorry, this video is currently unavailable. (Error 525|6002)

True Blood Season 4 Episode 12. Same error message. Thanks.

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