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Silverlight crashing

New Poster

Silverlight crashing

Silverlight keeps crashing in Chrome will trying to watch Boardwalk Empire

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Official Employee

Re: Silverlight crashing


Joangel wrote:

Silverlight keeps crashing in Chrome will trying to watch Boardwalk Empire


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

What episode are you referring to?

How far into the episode is it crashing?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Silverlight crashing

I am having the same problem, slilverlight crashes when I watch Comic book men S2 Ep2, and other shows on chrome. I have windows 7. 

My Zip Code: 33426 My Cable Provider: Recommended By Comcast My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 184.90.13.70 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.94 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R31 Javascript: Enabled Cookies: Enabled (2401 Bytes) Time Information My Clock Time: Fri Nov 02 2012 10:29:00 GMT-0400 (Eastern Daylight Time) Server Clock Time: Fri Nov 02 2012 10:29:04 GMT-0400 (Eastern Daylight Time)

My Account Information Primary Account: False Provider Codes: S, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Ck, Cg, Au, Bv, B, U, C, Br, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Bu, By, Bs, At, Cb, Ch, E, Aj, Bz, Bm, Bl, Bk, Bp, Cj, Bo, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: Silverlight crashing


Captmandel wrote:

I am having the same problem, slilverlight crashes when I watch Comic book men S2 Ep2, and other shows on chrome. I have windows 7. 

My Zip Code: 33426 My Cable Provider: Recommended By Comcast My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 184.90.13.70 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.94 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R31 Javascript: Enabled Cookies: Enabled (2401 Bytes) Time Information My Clock Time: Fri Nov 02 2012 10:29:00 GMT-0400 (Eastern Daylight Time) Server Clock Time: Fri Nov 02 2012 10:29:04 GMT-0400 (Eastern Daylight Time)

My Account Information Primary Account: False Provider Codes: S, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Ck, Cg, Au, Bv, B, U, C, Br, Bt, Cm, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Bu, By, Bs, At, Cb, Ch, E, Aj, Bz, Bm, Bl, Bk, Bp, Cj, Bo, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

How far into the episode is Silverlight crashing?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Silverlight crashing

3 seconds. 5 seconds at the most. I tried to update silver light and that ddin't make a change. Also restarted my computer and tried it on Internet explorer which doesn't work on windows 7. The problem started 2 days ago but last night 30 Rock and LOLwork played. 

New Poster

Re: Silverlight crashing

Any luck on this issue being fixed.  Watching Boardwalk Empire Season 1, Episode 5.  10 minutes in...crash.

 

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.114.149.82 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 r402 Javascript: enabled Cookies: Enabled (2568 Bytes) Time Information My Clock Time: Fri Nov 2 18:07:21 EDT 2012 Server Clock Time: Fri Nov 2 18:07:12 EDT 2012

So any luck fixing this issue? On Boardwald Season 1, Episode 5. 10 minutes in...crash.   My Account Information Primary Account: True Provider Codes: s, bq, ce, cd, cf, g, ak, aw, ar, cg, au, bv, b, u, c, br, bt, h, ad, bw, d, al, ci, a, y, bx, bb, bc, bu, by, bs, at, cb, ch, e, aj, bz, bm, bl, bk, bp, cj, bo, cc, f, m, bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
Official Employee

Re: Silverlight crashing


stak320 wrote:

Any luck on this issue being fixed.  Watching Boardwalk Empire Season 1, Episode 5.  10 minutes in...crash.


What error message are you getting?

 

Is it happening at the same exact spot every single time?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Silverlight crashing

I posted before, silverlight kept crashing in chrome while watching comic book men. I lowered my resolution settings and now it works Like it use to. I hope this helps someone. 

New Poster

Re: Silverlight crashing

so comcastjoe what is the problem how come you don't post  an answer how to fix this

Official Employee

Re: Silverlight crashing


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