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Shows pause and black out

New Poster

Shows pause and black out

I've noticed the past couple of weeks when I'm watching shows from the app on my ipad that they tend to pause, black out, then continue with no picture just audio. This is extremely frustrating since I cannot enjoy movies or shows Without having to constantly exit the show and resume it only to have the same problem happen again a minute later. Please fix this glitch. 

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Silver Problem Solver

Re: Shows pause and black out

that is usually caused by a wifi signal that is not strong enough, so the pic will black out and just run the audio.    Try this again right by the wireless router and see if you get the same results.   This is a not a comcast issue its a something in your set up issue.

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