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Shows freeze and go back to start

Regular Visitor

Shows freeze and go back to start

All shows freeze and go back to start multiple times .Can't watch anything without this happening !

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Official Employee

Re: Shows freeze and go back to start


buch58 wrote:

All shows freeze and go back to start multiple times .Can't watch anything without this happening !


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: Shows freeze and go back to start

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 67.173.24.102 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.94 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R31 Javascript: Enabled Cookies: Enabled (3174 Bytes) Time Information My Clock Time: Sun Oct 14 2012 20:50:30 GMT-0500 (Central Daylight Time) Server Clock Time: Sun Oct 14 2012 20:50:31 GMT-0500 (Central Daylight Time)

My Account Information Primary Account: False Provider Codes: S, Bi, Bj, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Au, Bv, B, U, Br, Bt, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Bu, By, Bs, At, Cb, Ch, Bz, Bm, Bl, Bp, Bo, Cc, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Official Employee

Re: Shows freeze and go back to start


buch58 wrote:

My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 67.173.24.102 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.94 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.4 R31 Javascript: Enabled Cookies: Enabled (3174 Bytes)


 

What specific videos are you watching that is giving this issue? Please be specific so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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