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Shows Will Not Launch

New Poster

Shows Will Not Launch

When I select an Xfinity TV show or movie to watch on my computer, the application obtains authorization and then delivers a message that says "starting playback." Unfortunately, that is as far as things go. The "starting playback" message remains and the show never launches.

 

I am using Vista Home 64 bit, IE-9, and Silverlight-5.

New Poster

Cannot launch Xfinity shows on computer

When I select an Xfinity TV show or movie to watch on my computer, the application obtains authorization and then delivers a message that says "starting playback." Unfortunately, that is as far as things go. The "starting playback" message remains and the show never launches.

Contributor

Re: Shows Will Not Launch

X2, same exact problem.

Official Employee

Re: Cannot launch Xfinity shows on computer


foleylink wrote:

When I select an Xfinity TV show or movie to watch on my computer, the application obtains authorization and then delivers a message that says "starting playback." Unfortunately, that is as far as things go. The "starting playback" message remains and the show never launches.


Please try using Firefox 8.0 or Safari 5.1 and see if videos work. We been having some issues with Google Chrome 16 and IE-9. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Cannot launch Xfinity shows on computer

I have the same problem.I cannot lunch xfinity video player on my laptop.It stop at starting playback. completely frozen.That is as far it could go.

 

Contributor

Re: Cannot launch Xfinity shows on computer

 Installed Firefox 8.0 and videos now play. Do you think the Microsoft updates (hot fixes) that were installed on 12/14/11 has something to do with IE9 not playing videos? My problem started on 12/15/11.

Official Employee

Re: Cannot launch Xfinity shows on computer


romatc wrote:

 Installed Firefox 8.0 and videos now play. Do you think the Microsoft updates (hot fixes) that were installed on 12/14/11 has something to do with IE9 not playing videos? My problem started on 12/15/11.


We sent out fixes for Google Chrome 16 and IE9. Please try playing videos again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: Cannot launch Xfinity shows on computer

The fix didn't work for my IE9. All I get now is Starting playback then those little LEDs underneath freeze. Update: AMC series H3LL On Wheels won't play (freezes) but...Gunsmoke plays...go figure. 

Frequent Visitor

Re: Cannot launch Xfinity shows on computer

Mine started  on 12/22/2011. How did you solve yours? it 's ennoying. No video at all

Official Employee

Re: Cannot launch Xfinity shows on computer


wes211 wrote:

Mine started  on 12/22/2011. How did you solve yours? it 's ennoying. No video at all


The fix for IE9 did not work and our team is still looking into it. Please go here to learn more and for updates about this issue:

 

http://forums.comcast.com/t5/XfinityTV-Online-Help/Internet-Explorer-9-not-playing-videos/td-p/11420...

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Frequent Visitor

Re: Cannot launch Xfinity shows on computer

I am using Safari 5 on Mac OS X 10.5.8 with Silverlight 5 and have the same issue.

 

-EDIT-

 

I downloaded Firefox and am able to watch with no problems. Still will not work with Safari 5 tho

Official Employee

Re: Cannot launch Xfinity shows on computer


Melissity wrote:

I am using Safari 5 on Mac OS X 10.5.8 with Silverlight 5 and have the same issue.

 

-EDIT-

 

I downloaded Firefox and am able to watch with no problems. Still will not work with Safari 5 tho


Make sure you have the most up to date version of Safari installed.

 

Also, try disabling any ad blocking software you may have and then try watching videos again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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