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Selecting Favorites

New Poster

Selecting Favorites

I have selected a specific show to have a prompt come up on screen when any episode of that show is coming on.  Is there any way to not have a prompt come up IF the channel is not included in your subscription?

 

Thanks.

Service Expert

Re: Selecting Favorites

I don't understand how you can get a prompt for a channel that is NOT included in your tier.

https://www.xfinity.com/support/local-channel-lineup/




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New Poster

Re: Selecting Favorites

I don't get it either but the show I've designated to receive a reminder for is often on The Sundance Channel.  When I try to go to it, I get the "Channel not included in your subscription " response".  Honest!!!

Sorry for not responding sooner.  I don't use this email very often.

Thanks

Rick

Official Employee

Re: Selecting Favorites

Go To Saved to Scheduled, arrow down and aroow up so View is highlighted and press OK and choose Reminders.

 

Find your program, press info and choose Reminder Options and make sure the channel is set to the channel that you want and not HD Preferred.


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New Poster

Re: Selecting Favorites

Ok, so I tried to do as you instructed.  It took a few minutes to find my way to the right place to add the channel.  Up popped a box that said I need to call Comcast for some help completing my order.

Despite the "Included With Subscription" statement on the notification; "it is not available with Digital Basic.  If I wanted the channel I would have to upgrade to Digital Preferred".

So after wasting a considerable amount of time overall.

Thank you,

Roderick V Coe

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