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Screen cut off

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New Poster

Screen cut off

In full screen mode scores, etc. are cutt off at top and bottom

Accepted Solution

Re: Screen cut off


dryfly wrote:

In full screen mode scores, etc. are cutt off at top and bottom


Like rog286713 stated, it can be a browser issue but before we go there though, please tell me what video(s) you are trying to watch in full screen that is cutting off. It is possible that the video we received is distorted. I just want to test the video out and make sure.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Silver Problem Solver

Re: Screen cut off

how about posting what box you have, how its hooked up and what tv you have?

Cable Expert

Re: Screen cut off

Customer is referring to online viewing. 




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Silver Problem Solver

Re: Screen cut off


dryfly wrote:

In full screen mode scores, etc. are cutt off at top and bottom



Thanks war eagle I missed that.  That is going to be a function of your browser, most images are distorted when viewing full screen, the size screen that pops up is the way the video is intented to be played.  Insted of going full screen just drag your window to make it bigger until you no longer can stand the picture.

Official Employee

Re: Screen cut off


dryfly wrote:

In full screen mode scores, etc. are cutt off at top and bottom


Like rog286713 stated, it can be a browser issue but before we go there though, please tell me what video(s) you are trying to watch in full screen that is cutting off. It is possible that the video we received is distorted. I just want to test the video out and make sure.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

New Poster

Re: Screen cut off

Thanks, got help from Comcast,  problem solved.

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