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Sanctum: Error 525/6007

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Sanctum: Error 525/6007

Trying to watch

http://xfinitytv.comcast.net/watch/Sanctum/5508349890932267112/2187895182/Sanctum-%28Cinemax%29/vide...

 

The error help says to uninstall Adobe Flash player but I'm not going to do that.  I need that.  And I can watch other videos so that can't really be the problem.

 

Here's my info

My Device Information My Zip Code: 21074 My Cable Provider: Not Installed My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 68.50.59.35 My operating system: Windows - Undefined My web browser: Chrome 22 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, Like Gecko) Chrome/22.0.1229.79 Safari/537.4 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 R31 Javascript: Enabled Cookies: Enabled (3066 Bytes) Time Information My Clock Time: Sun Oct 07 2012 20:59:37 GMT-0400 (Eastern Daylight Time) Server Clock Time: Sun Oct 07 2012 20:59:37 GMT-0400 (Eastern Daylight Time)

My Account Information Primary Account: True Provider Codes: S, Bq, Ce, Cd, Cf, G, Ak, Aw, Ar, Cg, Au, Bv, B, U, Br, Bt, H, Ad, Bw, D, Al, Ci, A, Y, Bx, Bb, Bc, Bu, By, Bs, At, Cb, Ch, E, Aj, Bz, Bm, Bl, Bk, Bp, Bo, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
Accepted Solution

Re: Sanctum: Error 525/6007

This issue is now resolved.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: Sanctum: Error 525/6007


hmcginnity wrote:

Trying to watch

http://xfinitytv.comcast.net/watch/Sanctum/5508349890932267112/2187895182/Sanctum-%28Cinemax%29/vide...

 

The error help says to uninstall Adobe Flash player but I'm not going to do that.  I need that.  And I can watch other videos so that can't really be the problem.


This is an error on our end that our team is working on now. I will update this thread when it is fixed.

 

Thank you for your feedback and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employee

Re: Sanctum: Error 525/6007

This issue is now resolved.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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