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SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC

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SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC

I'VE INSTALLED SILVERLIGHT. BUT I GET THE MESSAGE TO INSTALL IT WHEN I GO TO PLAY  A MOVIE

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Re: SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC

ok, got it working finally. Thank you.

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Official Employee

Re: SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC


KARENR1956 wrote:

I'VE INSTALLED SILVERLIGHT. BUT I GET THE MESSAGE TO INSTALL IT WHEN I GO TO PLAY  A MOVIE


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC

This is it, and I'm trying to watch Treme
 
  My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 75.69.137.98 My operating system: Mac - rv:14.0 My web browser: Firefox 14 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.2 r202 Javascript: enabled Cookies: Enabled (573 Bytes) Time Information My Clock Time: Thu Oct 04 2012 13:44:29 GMT-0400 (EDT) Server Clock Time: Thu Oct 04 2012 13:44:29 GMT-0400 (EDT)
Official Employee

Re: SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC


KARENR1956 wrote:
This is it, and I'm trying to watch Treme
 
  My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 75.69.137.98 My operating system: Mac - rv:14.0 My web browser: Firefox 14 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:14.0) Gecko/20100101 Firefox/14.0.1 My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.2 r202 Javascript: enabled Cookies: Enabled

Completely uninstall Silverlight from your computer. Your Silverlight is showing up as Unknown so search your computer for all Silverlight files and delete them. Then download and install Silverlight from the appropriate link below:

 

Mac users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC

I did all of that and I still get the black screen with message to install Silverlight plug-in.

Official Employee

Re: SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC


KARENR1956 wrote:

I did all of that and I still get the black screen with message to install Silverlight plug-in.


Can you please go to xfinitytv.com/computer again and tell me what it says next to My Silverlight?

 

Also, please go here and tell me what it says.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: SILVERLIGHT INSTALLED BUT NOT WORKING ON MY MAC

ok, got it working finally. Thank you.

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