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Remote voice commands

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New Poster

Remote voice commands

My remote voice commands are not followed...channel changes to to one nothing close to the command 

Accepted Solution

Re: Remote voice commands

Hello JDKigh. I can help with your X1 Voice remote issues. 

 

Have you tried to restart your cable box and retest yet? If not, can you please remove the power cable and plug back in and retest? 

 

 

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Service Expert

Re: Remote voice commands


JDKigh wrote:

My remote voice commands are not followed...channel changes to to one nothing close to the command 


can you give some examples of what you say and what X1 delivers?




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New Poster

Re: Remote voice commands

An example is with a command of Fox Sports North the channel will go to CNN...or or command of ESPN the channel would change to CN

Service Expert

Re: Remote voice commands


JDKigh wrote:

An example is with a command of Fox Sports North the channel will go to CNN...or or command of ESPN the channel would change to CN


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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New Poster

Re: Remote voice commands

Thanks...will look forward to their reply!

Official Employee

Re: Remote voice commands

Hello JDKigh. I can help with your X1 Voice remote issues. 

 

Have you tried to restart your cable box and retest yet? If not, can you please remove the power cable and plug back in and retest? 

 

 


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New Poster

Re: Remote voice commands

 

Thank you very much…it is working now!

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