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Remote app works on 3 out of 4 cable boxes

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Remote app works on 3 out of 4 cable boxes

I am using the remote app on an Ipad with IOS 7.  I have 4 cable boxes all the same model. All 4 boxes show up on the app as available, but one box will not respond to the app. I have tried resetting the cable box and uninstalling and reinstalling the app. Any ideas?

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