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Remote Access to WatchESPN and GolfChannel Not Working

Frequent Visitor

Remote Access to WatchESPN and GolfChannel Not Working

Good morning,

 

Remote access to WatchESPN and Golf Channel event streaming will not work.  In each case, I am prompted to log into my Xfinity account in order to verify eligibility for the service.  Once I log in, it takes me back to the original page.  I then log in again, and the same thing happens, putting me in a constant loop.  I've tried to access the service on Firefox and Chrome and they both do the same thing.  Please advise.

 

Thanks,

 

Mike Briggs

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Official Employee

Re: Remote Access to WatchESPN and GolfChannel Not Working


MichaelBriggs32 wrote:

Good morning,

 

Remote access to WatchESPN and Golf Channel event streaming will not work.  In each case, I am prompted to log into my Xfinity account in order to verify eligibility for the service.  Once I log in, it takes me back to the original page.  I then log in again, and the same thing happens, putting me in a constant loop.  I've tried to access the service on Firefox and Chrome and they both do the same thing.  Please advise.

 

Thanks,

 

Mike Briggs


What happens when you try to watch a live ESPN stream from XFINITY.com/tv? 

 

http://xfinitytv.comcast.net/live/network/espn

 

Are you getting an error message?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Frequent Visitor

Re: Remote Access to WatchESPN and GolfChannel Not Working

Thanks for the response.  The ESPN streams on xfinitytv.comcast.net all work fine, but the ones on watchESPN.com do not.  Whether I click on the "Remote Access" button or directly to a program, I end up in the same log in loop.

Frequent Visitor

Re: Remote Access to WatchESPN and GolfChannel Not Working

Hi Joe,

 

I should probably add - this happens when I try to use these features away from home.  When I access them through my home Comcast network, they work fine.  It is when I try to access them remotely that I have this problem.

Official Employee

Re: Remote Access to WatchESPN and GolfChannel Not Working


MichaelBriggs32 wrote:

Hi Joe,

 

I should probably add - this happens when I try to use these features away from home.  When I access them through my home Comcast network, they work fine.  It is when I try to access them remotely that I have this problem.


What type of connection are you on when away from your home? (Work, School, Public Wi-Fi, etc.)

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
 


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Frequent Visitor

Re: Remote Access to WatchESPN and GolfChannel Not Working

It's a work connection.  I started with Xfinity internet about a month ago, and before I had my internet through Comcast, I had it through AT&T, and the remote access login worked just fine at work.  In fact, I had about a week's time where I had both services, and the AT&T login worked for access, but the Xfinity login kept sending me into the loop.

Official Employee

Re: Remote Access to WatchESPN and GolfChannel Not Working


MichaelBriggs32 wrote:

It's a work connection.  I started with Xfinity internet about a month ago, and before I had my internet through Comcast, I had it through AT&T, and the remote access login worked just fine at work.  In fact, I had about a week's time where I had both services, and the AT&T login worked for access, but the Xfinity login kept sending me into the loop.


Try using a secondary account and then try logging in with those credentials. If you do not have one, please create one and then try watching one of these streams. This is not a permanent solution but I am hoping that it will narrow down the issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Frequent Visitor

Re: Remote Access to WatchESPN and GolfChannel Not Working

Hi Joe,

 

I set up a secondary user and tried to log in that way - it gave me the same result.  It still put me in a constant loop of having to login.

Frequent Visitor

Re: Remote Access to WatchESPN and GolfChannel Not Working

Hi Joe,

 

Any update?  I still cannot access these features remotely.

 

Thanks,

 

Mike Briggs

Official Employee

Re: Remote Access to WatchESPN and GolfChannel Not Working


MichaelBriggs32 wrote:

Hi Joe,

 

Any update?  I still cannot access these features remotely.

 

Thanks,

 

Mike Briggs


Does your work have any ad blockers or pop-up blockers installed? It seems like that a pop-up box wants to appear but the network is blocking it.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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Frequent Visitor

Re: Remote Access to WatchESPN and GolfChannel Not Working

Only the ones I can control directly from the browser.  I've turned them off for these websites, and still have this problem.  It seems like the issue is with a location ping that the sites want to do once I log in.  I believe that is failing, causing the constant loop of logins.

Frequent Visitor

Re: Remote Access to WatchESPN and GolfChannel Not Working

I still have this problem, and to date have not been offered a viable solution.  Please respond.  I am unable to watch any live streams from content partners on sites that require me to log into my Xfinity account to verify a subscription.  This includes WatchESPN and the Golf Channel.

 

I would appreciate a response.  Thanks.

Official Employee

Re: Remote Access to WatchESPN and GolfChannel Not Working


MichaelBriggs32 wrote:

I still have this problem, and to date have not been offered a viable solution.  Please respond.  I am unable to watch any live streams from content partners on sites that require me to log into my Xfinity account to verify a subscription.  This includes WatchESPN and the Golf Channel.

 

I would appreciate a response.  Thanks.


It seems like it is an issue with your work's firewall. Usually, employers use very strict firewall settings so employees do not go on harmful websites and to prevent their network from being hacked.

 

Please contact your work's IT department for more details.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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