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Recording with X1 DVR on the TV Portal...

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Recording with X1 DVR on the TV Portal...

I have had X1 for a few days and I have DVR service.  When I go to https://tv.xfinity.com/listings and try to record a show following these instructions https://customer.xfinity.com/help-and-support/cable-tv/xtv-web-recording-live-tv-to-cloud-dvr I do not have a "Record" button.  Only "Watch Channel" and "Movie Info".  I have tried the Chat but they could not fix the issue.  Am I doing something wrong or does Comcast have to activate something now that I am X1?  Thank you.

Accepted Solution

Re: Recording with X1 DVR on the TV Portal...


ChrisMD wrote:

I have had X1 for a few days and I have DVR service.  When I go to https://tv.xfinity.com/listings and try to record a show following these instructions https://customer.xfinity.com/help-and-support/cable-tv/xtv-web-recording-live-tv-to-cloud-dvr I do not have a "Record" button.  Only "Watch Channel" and "Movie Info".  I have tried the Chat but they could not fix the issue.  Am I doing something wrong or does Comcast have to activate something now that I am X1?  Thank you.


Welcome to X1. I hope you're enjoying it besides this issue!

 

I checked your account and see that the Cloud DVR feature isn't enabled. Unfortunately, I don't have access to change that myself but you can call 800-XFINITY and ask that the "Cloud DVR rate codes" get added to your account.  You can also use the My Account app to schedule at time for us to call you if that's more convenient.

 

Once Cloud DVR is activated, you will see recording buttons on the online portal and in the XFINITY TV apps for iOS and Android. You will also be able to watch up to 60 hours of your most recent recordings from anywhere in the USA or download them to watch when offline (download is only on the mobile apps).

 

There's more info here in the Cloud DVR FAQ: https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-cloud-technology-general-faqs

 

Best,

ComcastDan

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Official Employee

Re: Recording with X1 DVR on the TV Portal...


ChrisMD wrote:

I have had X1 for a few days and I have DVR service.  When I go to https://tv.xfinity.com/listings and try to record a show following these instructions https://customer.xfinity.com/help-and-support/cable-tv/xtv-web-recording-live-tv-to-cloud-dvr I do not have a "Record" button.  Only "Watch Channel" and "Movie Info".  I have tried the Chat but they could not fix the issue.  Am I doing something wrong or does Comcast have to activate something now that I am X1?  Thank you.


Welcome to X1. I hope you're enjoying it besides this issue!

 

I checked your account and see that the Cloud DVR feature isn't enabled. Unfortunately, I don't have access to change that myself but you can call 800-XFINITY and ask that the "Cloud DVR rate codes" get added to your account.  You can also use the My Account app to schedule at time for us to call you if that's more convenient.

 

Once Cloud DVR is activated, you will see recording buttons on the online portal and in the XFINITY TV apps for iOS and Android. You will also be able to watch up to 60 hours of your most recent recordings from anywhere in the USA or download them to watch when offline (download is only on the mobile apps).

 

There's more info here in the Cloud DVR FAQ: https://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-cloud-technology-general-faqs

 

Best,

ComcastDan


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Re: Recording with X1 DVR on the TV Portal...

ComcastDan,

 

Why only the most recent 60 hours of my recordings? I have way more on my DVR than that since some are SD channels and when I travel I would like to download the older ones to get them off the list. However, they do not show up online or on the apps since they are past that most recent 60 hour limit. What is the fix for this? I know we can record probably up to 300 hours of SD channels on the DVR so only 1/5 of that is available online?

Problem Solver

Re: Recording with X1 DVR on the TV Portal...


GoSox2009 wrote:

ComcastDan,

 

Why only the most recent 60 hours of my recordings? I have way more on my DVR than that since some are SD channels and when I travel I would like to download the older ones to get them off the list. However, they do not show up online or on the apps since they are past that most recent 60 hour limit. What is the fix for this? I know we can record probably up to 300 hours of SD channels on the DVR so only 1/5 of that is available online?


I'm not trying to be a "fanboy" for Comcast, but I'm not sure what you want ComcastDan to do.  There is no fix for this. The 60 hour Cloud DVR recording limit has been set by the powers that be. It is a Comcast policy. Just because you don't think it's big enough, and doesn't suit your travel schedule is a moot point. The best you can do is send "Feedback" in the portal and app expressing your disappointment with the size. Take to social media, and complain about this size limit. Prior to X1, there was no viewing of any of your recordings online, and away from home. If you wanted to watch something, you needed to be in the same room as your DVR.

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