Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,544

members

1,550

online

36,236

topics

Top

Record Button Missing From Xfinity Streaming

Frequent Visitor

Record Button Missing From Xfinity Streaming

I am missing the record episode selection on both my Chromebook and my MacBook Pro.  Both are up to date. I am still able to record the whole series.   This started yesterday, 7-31-17. Any ideas?

Official Employee

Re: Record Button Missing From Xfinity Streaming


bobdc6 wrote:

I am missing the record episode selection on both my Chromebook and my MacBook Pro.  Both are up to date. I am still able to record the whole series.   This started yesterday, 7-31-17. Any ideas?


I see that you have X1 with Cloud DVR on your account. Can you provide a screenshot?  I'm not sure what you mean by being able to record the series but not the episode (from where in the app/website?).  Are you certain the item you are attempting to record is part of a series?  If yes, are you sure you don't already have a series recording set up and just need to update recording "options"?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Record Button Missing From Xfinity Streaming

I'm not sure if this is what he means but this is what I see. It used to give me the option to record a show from this screen, but now it seem to no longer be availableHOW8502_11816_03.pngmenu.jpgHOW8502_11816_03.png

Frequent Visitor

Re: Record Button Missing From Xfinity Streaming

Now I can't record a series, the only choices are WATCH and MOVIE INFORMATION, no record options.

 

screen shot below

 

Screen Shot 2017-08-01 at 22.48.17.png
Frequent Visitor

Re: Record Button Missing From Xfinity Streaming

Nere's one from today,

Screen Shot 2017-08-02 at 07.56.06.png
Service Expert

Re: Record Button Missing From Xfinity Streaming

Did you try using the Stream Search function for datelineid?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: Record Button Missing From Xfinity Streaming

It just started working again, don't know why.

Frequent Visitor

Re: Record Button Missing From Xfinity Streaming

Here's the latest screenshot,

Screen Shot 2017-08-02 at 09.24.06.png
Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 7 replies
  • 541 views
  • 0 kudos
  • 4 in conversation