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Re-installed Adobe Flash Plugin for Windows 8, but my videos still won't play.

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Re-installed Adobe Flash Plugin for Windows 8, but my videos still won't play.

Here is my computer information: 

 

Use Dac: True My Conroller ID: 172 My Map ID: 266 My Persona ID: 9842 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 76.20.46.206 My operating system: Windows - Undefined My web browser: Chrome 38 - Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/38.0.2125.111 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.30514.0 My Flash version: 15.0.0 Javascript: Enabled Cookies: Enabled (1959 Bytes). Time Information My Clock Time: Mon Nov 17 2014 13:39:12 GMT-0800 (Pacific Standard Time) Server Clock Time: Mon Nov 17 2014 13:38:52 GMT-0800 (Pacific Standard Time)

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: S, Cy, Du, Fk, Ep, Eq, Hc, Dm, Hr, Cq, Dd, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Ca, Gi, Ja, Bw, Jg, Gf, Bu, By, Bs, At, Em, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, It, Ez, Dx, Gk, Fh, Ef, Fd, Do, Fy, Jo, Is, Au, Ew, Ed, B, Go, Dj, De, Ei, H, Fa, Ci, A, Fx, Gq, Cp, Jf, Cw, Ge, Ea, Cb, E, Eb, Bz, Jj, Co, Ir, Gh, Gn, Dp, Jc, Gg, Gl, Dh, F, M, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Ia, Jq, Cz, Cr, C, Br, Fe, N, Ex, Ga, Fw, Fz, O, Bx, Bb, Bc, Fn, Ff, Jm, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Bk, Er, Fv, Dy, Cj, Bo, Dn, Ft, Bq, G, Jk, Aw, Je, Dc, Jl, Jn, Da, Im, Iz, Fq, Fl, Gs, Bv, El, Di, Fu, Cx, Dk, Dq, Fg, Cm, Fp, Ds, Eo, Gx, D, Ej, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc, Ji Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True

 

I used to be able to play videos just fine on Xfinity TV, but recently I used a free download (VLN Program) which also put a bunch of other things I didn't want on my computer, and created a lot of problems. I was coming up with an error on the xfinity play screen of 517. So I restored my computer to before I ever downloaded the program. Now I don't get an error, but the video will load and never play. I know it is not my internet speed, the video plays fine on my Macbook. I reinstalled Adobe Flash Plugin, but it is still not working. Help.

 

Regular Contributor

Re: Re-installed Adobe Flash Plugin for Windows 8, but my videos still won't play.

If you are using Internet Explorer on Windows 8 then Flash is built into the browser (known as Pepper based Flash) and not a plugin like previous versions of Windows; FireFox uses plugin based Flash; Chrome uses Pepper based Flash. So you can't reinstall Flash into IE on Windows 8; I looked around and there are some references that if "ActiveX filtering is turned on" then Flash won't work so check security settings in IE and make sure that option is turned off.

 

If that doesn't work then try and reset Internet Explorer to defaults: http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11 and if all else fails then try a different browser like FireFox or Chrome.

 

- Norm

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