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Re: iPhone App stopped working

New Poster

Re: iPhone App stopped working

( I re-booted the box and waited 36 hours. it still does not function )

my iphone app stopped working also.

I deleted the app and installed a new one, with proper login.

My box is DCX3400-M ( Motorola )

the message from Comcast is:  ..we are unable to find any cable boxes eligible for TV control.

my modem and wifi are working properly

 

Official Employee

Re: iPhone App stopped working

nyflash,

 

Please send the following information in a private message so we can further assist you.

 

We ask you to PM us because we don't want you to release personal information in a public forum.

 

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Make and model of your set-top box:

 

Please also include a link to this post so we can accurately track your issue.

Thanks,

Joe

Xfinitytv.com/Xfinity.com Customer Support

 


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