Xfinity TV Error 564

[jlievsay]

I'm getting this 564 Error as well on various random videos. Too many and too random to list all the specific vids, but a couple include Zero Hour, Cult, Red Widow, and Fringe.  

I have uninstalled and reinstalled the Flash Player and vids play just fine on youtube. 

I'm currently using Chrom but also get the error in other browsers... Safari & firefox.

Also worth noting that this seems to be a recent issue as I have watched vids online on this same system without issue.  

Would appreciate feedback and suggestions.

Device info below but I Xed out some info (such as IP address) as a precaution:

My Device Information

• My Cable Provider:    Not Installed
• Use Dac:   False
• My Conroller ID:  xxx
• My Map ID: xx
• My Persona ID:  xxxxx
• My myDVR Manager Status:  Activated
• My Set Top Box Names:   DVR 2, DVR 1
• My Queue setup:  False
• Facebook Queue Syncing:  False
• Facebook Connect:  False
• My public IP address: xxx.xxx.xxx.xxx
• My operating system: Mac - Undefined
• My web browser:   Chrome 25 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.22 (KHTML, Like Gecko) Chrome/25.0.1364.99 Safari/537.22
• My system type:   Desktop Computer Or Other Device
• My Move player version:   Not Installed
• My Silverlight version:   5.1.10516.0
• My flash version:    11.6 R602
• Javascript:  Enabled
• Cookies:  Enabled (2436 Bytes) 

Time Information

• My Clock Time:  Fri Feb 22 2013 09:39:24 GMT-0500 (EST)
• Server Clock Time:   Fri Feb 22 2013 09:36:27 GMT-0500 (EST)

[ComcastJoe]

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jlievsay wrote:

I'm getting this 564 Error as well on various random videos. Too many and too random to list all the specific vids, but a couple include Zero Hour, Cult, Red Widow, and Fringe.  

I have uninstalled and reinstalled the Flash Player and vids play just fine on youtube. 

I'm currently using Chrom but also get the error in other browsers... Safari & firefox.

Also worth noting that this seems to be a recent issue as I have watched vids online on this same system without issue.  

Would appreciate feedback and suggestions.

Device info below but I Xed out some info (such as IP address) as a precaution:

My Device Information

• My Cable Provider:    Not Installed
• Use Dac:   False
• My Conroller ID:  xxx
• My Map ID: xx
• My Persona ID:  xxxxx
• My myDVR Manager Status:  Activated
• My Set Top Box Names:   DVR 2, DVR 1
• My Queue setup:  False
• Facebook Queue Syncing:  False
• Facebook Connect:  False
• My public IP address: xxx.xxx.xxx.xxx
• My operating system: Mac - Undefined
• My web browser:   Chrome 25 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_5) AppleWebKit/537.22 (KHTML, Like Gecko) Chrome/25.0.1364.99 Safari/537.22
• My system type:   Desktop Computer Or Other Device
• My Move player version:   Not Installed
• My Silverlight version:   5.1.10516.0
• My flash version:    11.6 R602
• Javascript:  Enabled
• Cookies:  Enabled (2436 Bytes) 

Time Information

• My Clock Time:  Fri Feb 22 2013 09:39:24 GMT-0500 (EST)
• Server Clock Time:   Fri Feb 22 2013 09:36:27 GMT-0500 (EST)

---

Have you recently changed any anti-virus software or ad-blocking software settings?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

[jlievsay]

nope, have not changed a thing except reinstalling the Flash Player

[jlievsay]

to make things even more weird, some vids play just fine.  Elemententary for example plays. 

[ComcastJoe]

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jlievsay wrote:

to make things even more weird, some vids play just fine.  Elemententary for example plays. 

---

It sounds like Silverlight videos are working but videos that use Adobe Flash Player are not.

A question I should of asked before: Do you have anti-virus software installed on your computer? If so, make sure that xfinitytv.com and xfinity.com are allowed to pass through your firewall.

Also, are you on a home computer and home internet connection? Or you at work or on a public computer and connection?

Thanks,
Joe
XfinityTV.com/Xfinity.com Support