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Re: TV Listing

Regular Visitor

Re: TV Listing

seriously? this is rediculous...not only do I get the OOOOPS page but when I click on to change my zipcode I see the image below.
this has been ongoing for months now, and THAT IS my zip code. but hey since there are no providers as pop up states...does that mean Im liable for the charges
EDIT and now it shows double image....what did I expect from this company ::sigh::

comcast.jpg
Official Employee

Re: TV Listing

Hi lobsterj, could you please clear your cache and cookies on your broswer and let me know if you are able to see your TV listings?  Also, could you please retest the zip code, when I enter it on my side listings do pull up.

 

Thank you


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Contributor

Re: TV Listing

I saw this response and tried that on my Kindle tablet.  I get the same message.

Problem Solver

Re: TV Listing

Hi Catnip1602,

 

I have escalated your issue to our Escalation Resolution department and one of our team members will contact you. 




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Official Employee

Re: TV Listing

Hi Catnip1602, have you tried clearing the cache and cookies on your kindle to see if this message goes away?

 

Thank you


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Contributor

Re: TV Listing

Yes, and nothing has changed.  And now it is doing in on my PC too.

 

And I see others are having the same issues, so it's not just my stuff.

New Poster

Re: TV Listing

I have been having the same problem for several days now. Happens on my phone and on my laptop. My zip is 21158, and I also get the message about not being able to find any service providers in that zip. 

Official Employee

Re: TV Listing

Hi all, this is now a known issue and the proper teams are investigating/working to get this resolved. I am sorry for the inconvenience.

 

Thank you


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Regular Visitor

Re: TV Listing

Clearing history used to help...now it doesn't.

Trying to change zip code ......doesn't matter what you try to put in.The zip code won't change.

Trying to eliminate favorites after logging out,then back in..can't be done.Since only the oops screen shows,there are no channel lines accessable to "un"-favorite.

 

From the forum posts,I can see that this TV listing problem has been going on for years.

It creates a REAL negative impression of Comcast for me.

Official Employee

Re: TV Listing

I apologize for your frustrations, our teams are still working to get this resolved.

Thank you


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