Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,860,301

members

1,445

online

29,322

topics

Top

Re: Microsoft silverlight keeps crashing

New Poster

Re: Microsoft silverlight keeps crashing

I am having a similar problem with Dexter. In Chrome version 21.0.1180.60, I get the message that I need to upgrade Silverlight. I have the most current version of Silverlight according to Microsoft. I'm running Windows 7 Home Premium and it automatically updates. In Internet Explorer 9, I get the message:

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

 

 

This is the thread I reach when I search on video player.

I'm stumped.

 

Tags (1)
Official Employee

Re: Microsoft silverlight keeps crashing


Kitty_Katch wrote:

I am having a similar problem with Dexter. In Chrome version 21.0.1180.60, I get the message that I need to upgrade Silverlight. I have the most current version of Silverlight according to Microsoft. I'm running Windows 7 Home Premium and it automatically updates. In Internet Explorer 9, I get the message:

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

 

 

This is the thread I reach when I search on video player.

I'm stumped.

 


When you get this error message, it is like your computer is not even recognizing that you have Silverlight installed. Make sure that you have not disabled it in your browser plug-ins.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 1 reply
  • 961 views
  • 0 kudos
  • 2 in conversation