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Re: Microsoft Silverlight problem

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Official Employee

Re: Microsoft Silverlight problem


johnjvegas wrote:

having silverlight problems with these. thnx joe.

 

http://xfinitytv.comcast.net/tv/Game-of-Thrones/106696/2238960614/Game-of-Thrones-19-%28HBO%29/video...

 

and:

 

http://xfinitytv.comcast.net/tv/Rizzoli-%26-Isles/106474/2242717964/What-Doesn-t-Kill-You/videos


What specific issues are you having? Are you getting an error code? Please be as specific as possible.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Microsoft Silverlight problem

I am having a similar problem. Every time I go to play an HBO show and some TLC shows, it says that I am Almost Ready (i have watched several of these shows before today) and that I need to install a silver light update. Which I have done now. I have also uninstalled and reinstalled this plugin as well as renewed my PlayReady folder.

 

I have a Mac Pro. Please help!

Thanks,

 

Official Employee

Re: Microsoft Silverlight problem


bob2paul wrote:

I am having a similar problem. Every time I go to play an HBO show and some TLC shows, it says that I am Almost Ready (i have watched several of these shows before today) and that I need to install a silver light update. Which I have done now. I have also uninstalled and reinstalled this plugin as well as renewed my PlayReady folder.

 

I have a Mac Pro. Please help!

Thanks,

 


Try downloading the upgrade directly from here:

 

http://silverlight.dlservice.microsoft.com/download/5/F/4/5F4E029C-77F5-4EC7-B084-E7B180483AFF/10516...

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Microsoft Silverlight problem

Joe,

It still says I need to upgrade the plugin - Even when I got to the Silverlight website, it says I am using the most updated version.

 

Please help!

Thanks.

Official Employee

Re: Microsoft Silverlight problem


bob2paul wrote:

Joe,

It still says I need to upgrade the plugin - Even when I got to the Silverlight website, it says I am using the most updated version.

 

Please help!

Thanks.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Microsoft Silverlight problem

Yes, it seems to work in Safari, but not in Firefox. Which is great in the interim, but I would love to be able to just use one browser.


Thanks.

Official Employee

Re: Microsoft Silverlight problem


bob2paul wrote:

Yes, it seems to work in Safari, but not in Firefox. Which is great in the interim, but I would love to be able to just use one browser.


Thanks.


Make sure that you have the Silverlight plug-in enabled in Firefox.

 

Also, try uninstalling then re-installing Firefox and try again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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