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Re: Cannot view NHL Center Ice channels.

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Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Not sure if I’m posting this message correctly, however I’m having a similar problem, now just with Wolcott CT channel 1371 GMHD2 see pic, prior to today it was a few NHL channels. I’ve called gotten all the way to tier 3 and they said it’s a frequency issue. A tech came out today and replaced the X1 box...still says same thing however he said wait until the game comes on...which I’m sure it’s not goin to work! Pre game starts at 6:30
Accepted Solution

Re: Cannot view NHL Center Ice channels.

Just checked my 1371 station and it’s coming in...no you need a subscription notice!!! Hurray...it’s fixed! I left the national repair a message again letting them know it appears fixed! Thanks so much for your assistance with everything. If I didn’t search the internet and come across this forum it would’ve never been fixed. Thanks again!
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Official Employee

Re: Cannot view NHL Center Ice channels.


t-l-c-71 wrote:
Not sure if I’m posting this message correctly, however I’m having a similar problem, now just with Wolcott CT channel 1371 GMHD2 see pic, prior to today it was a few NHL channels. I’ve called gotten all the way to tier 3 and they said it’s a frequency issue. A tech came out today and replaced the X1 box...still says same thing however he said wait until the game comes on...which I’m sure it’s not goin to work! Pre game starts at 6:30

Apolgies. Checking on this now. You should be seeing a screen with the schedule for tonight. not the screen you are seeing above.  


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Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Thank you! Very frustrating when I’ve called spoke with several reps and then had tech out today who changed box!
Official Employee

Re: Cannot view NHL Center Ice channels.


t-l-c-71 wrote:
Thank you! Very frustrating when I’ve called spoke with several reps and then had tech out today who changed box!

Understood. We are looking at this now. In the meantime and as a backup, have you tried the NHL Center Ice HD Beta? Details at the link below:

 

http://forums.xfinity.com/t5/X1/NHL-Center-Ice-HD-Beta-Trial-X1/td-p/2875571  


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Official Employee

Re: Cannot view NHL Center Ice channels.


t-l-c-71 wrote:
Thank you! Very frustrating when I’ve called spoke with several reps and then had tech out today who changed box!

Refreshed the account and opened up a ticket with the right teams to take a further look if needed. For your reference (and mostly mine), the ticket # is CR740644675.

 

Thanks for your patience. 


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Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Yes all other stations come in
Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Thank you. The team I’ve been trying to watch is Philadelphia Flyers
Frequent Visitor

Re: Cannot view NHL Center Ice channels.

So I can watch the game on the low def station (532) not the HD station 1371...frustrating:-(
Official Employee

Re: Cannot view NHL Center Ice channels.


t-l-c-71 wrote:
So I can watch the game on the low def station (532) not the HD station 1371...frustrating:-(

Apologies, the team is still investigating this issue.

 

All of the NHL Center Ice games are available in HD on X1 (which you have) via the instructions I provided above. I'm thinking that might be a viable short term or long term option while our team investigates the current issue on your account. 

 

More info here: http://forums.xfinity.com/t5/X1/NHL-Center-Ice-HD-Beta-Trial-X1/td-p/2875571  


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Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Thank you. I tried the instructions and the voice command brings me to a game being broadcasted not the team page:-(
Frequent Visitor

Re: Cannot view NHL Center Ice channels.

I got the instructions to work ...Thank u....will we be notified when this is corrected?
Official Employee

Re: Cannot view NHL Center Ice channels.


t-l-c-71 wrote:
I got the instructions to work ...Thank u....will we be notified when this is corrected?

Great news, you are welcome. Yes that is the expectation. Thanks for your patience and GO FLYERS! 


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Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Got a call last night from Comcast let them know station still says need to subscribe. Was told the station is not available to Comcast currently and that is why I get that message.....they closed the ticket there’s nothing more they can do
Official Employee

Re: Cannot view NHL Center Ice channels.


t-l-c-71 wrote:
Got a call last night from Comcast let them know station still says need to subscribe. Was told the station is not available to Comcast currently and that is why I get that message.....they closed the ticket there’s nothing more they can do

Apologies. That doesn't sound right to me at all. I am working with our Connecticut leadership team directly on this now. Thanks for your patience.  


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Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Thank you. I did receive a call this afternoon from National repair & returned their call just now and left a message. Thank you very much, hopefully they will get to the bottom of it!
Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Just checked my 1371 station and it’s coming in...no you need a subscription notice!!! Hurray...it’s fixed! I left the national repair a message again letting them know it appears fixed! Thanks so much for your assistance with everything. If I didn’t search the internet and come across this forum it would’ve never been fixed. Thanks again!
Official Employee

Re: Cannot view NHL Center Ice channels.


t-l-c-71 wrote:
Just checked my 1371 station and it’s coming in...no you need a subscription notice!!! Hurray...it’s fixed! I left the national repair a message again letting them know it appears fixed! Thanks so much for your assistance with everything. If I didn’t search the internet and come across this forum it would’ve never been fixed. Thanks again!

Thansk so much for your patience here and glad to hear that this was finally resolved.

 

When the team built this package, they somehow left this channel out by mistake. Enjoy the games and GO FLYERS!     


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Frequent Visitor

Re: Cannot view NHL Center Ice channels.

Ted...got the package....WOW....WOW...WOW!!!! Thank you sooooo much!!!
Official Employee

Re: Cannot view NHL Center Ice channels.


t-l-c-71 wrote:
Ted...got the package....WOW....WOW...WOW!!!! Thank you sooooo much!!!

It's the least we can do. Always happy to assist a Flyers' fan living in New England. Wear it with pride!   


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Frequent Visitor

Re: Cannot view NHL Center Ice channels.

ABSOLUTELY! Hope your a fan of them too!!!
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