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Re: CL-0x000f & MOGSCNA error codes

Frequent Visitor

Re: CL-0x000f & MOGSCNA error codes

I too am experiencing these error codes.  I couldn't delete. Sorry

Frequent Visitor

Re: CL-0x000f & MOGSCNA error codes

I too am experiencing these error codes. I have tried restarting both my modem and router, with no luck. I also tried the troubleshooting tool but that didn't work either. I have also checked the cable connection on the back of box to make sure it's tight, nothing. I'm missing out on a lot of Olympic stuff because of this. 

 

Please help.

Thanks!

Official Employee

Re: CL-0x000f & MOGSCNA error codes


Bigdipper22 wrote:

I too am experiencing these error codes.  I couldn't delete. Sorry


Apologies for the issue that you described above.

Typically and generally that specific error (MOGSCNA) refers to a connectivity issue between the cable box and our search server. Does this occur occasionally or constantly or something in between?

 

Thanks for your patience.



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Admin1

Re: CL-0x000f & MOGSCNA error codes

Bigdipper22 -- ComcastTed has provided the answer to what that error is. I wanted to view your account to look for what might be causing it. I was unable to location your account information. Can you send that to me in a private message please?

 

Click my name (ComcastZach) and click Private Message Me. 


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Frequent Visitor

Re: CL-0x000f & MOGSCNA error codes

Hello Zach,

I'm sorry I missed ComcastTed's reply on this issue. I pm'd you.

Frequent Visitor

Re: CL-0x000f & MOGSCNA error codes

No on demand since yesterday afternoon. Getting these messages and also ETV-1000. and the data light is also flashing on the box. 45 minutes in a chat session yesterday with no help, Of course they tried to sell me a new package. Said I need a tech. Windows issue?
Frequent Visitor

Re: CL-0x000f & MOGSCNA error codes

My problem was the line outside of my house needed to be replaced. You have more stuff going on than I did but I had to have a technician come out to diagnose the problem. Don't buy anything new. They can fix for free.

Frequent Visitor

Re: CL-0x000f & MOGSCNA error codes

Thank you 😊 Good news is they figured out that the problem WAS on their end. All fixed now!
Official Employee

Re: CL-0x000f & MOGSCNA error codes

Hello @andagain. Glad to hear this was figured out and resolved for you. Please let us know if there is any other support you need. 


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