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Random Pixelated and Stuttering Cloud DVR Recordings

Problem Solver

Random Pixelated and Stuttering Cloud DVR Recordings

For the past few days I have had pixelation and stuttering, choppy recordings when using the Cloud DVR. This has occurred on just a few of my recordings. All have been on either ABC or Fox.  If I watch the video through the physical DVR, the playback is fine. It only occurs when watching through the XTV portal or Android device.  I even tried watching on my smartphone through the cellular connection, to eliminate my personal wifi/ethernet connection, but it was still choppy and pixelated.


The following shows have had the problem:

  • 01/29/2016 8:01p Second Chance - From Darkness, The Sun - 1006
  • 01/31/2016 7:00p Galavant - Battle Of The Three Armies; The One True King - 1002
  • 02/02/2016 8:00p Marvel's Agent Carter - Smoke & Mirrors - 1002

All other recordings through the Cloud DVR played flawlessly.


Here is a video link to see a sample of the choppy playback: https://vid.me/x9r7




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New Poster

Re: Random Pixelated and Stuttering Cloud DVR Recordings

I'm having this issue as well.

Problem Solver

Re: Random Pixelated and Stuttering Cloud DVR Recordings

The only thing I can suggest is that you send feedback either through the Xfinity TV app (Menu - Gear Icon (settings) - Help - Feedback) or through the XTV web portal (https://xtv.comcast.net/) (FEEDBACK link on lower left of page), and tell them about the stuttering and pixelation issue.  Make sure you tell them what show(s) it was happening on.  Otherwise, I don't think the forums will get much attention.


The more people that complain through the app with negative feedback, maybe they will fix the problems.

New Poster

Re: Random Pixelated and Stuttering Cloud DVR Recordings

Happens on pretty much new shows that air not on repeat. However they play fine on the tv! Before this I notice my cloud dvr and my physical dvr are not matching up. By that I mean only 34% used while computer shows 100%, Shows that arn't on the physical dvr showning up on my cloud and vise versa. Could just seems really messed up for the past couple of weeks now

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