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Purchased Videos

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Purchased Videos

What happens to my purchased videos when I close an account?
Official Employee

Re: Purchased Videos

FAQ
http://my.xfinity.com/purchases/faqs/

What happens to my purchases if I disconnect XFINITY service?
Viewing purchased titles on your TV requires a subscription to XFINITY TV service with access to XFINITY On Demand. If you disconnect all of your XFINITY services, you can continue to watch purchased titles on xfinitytv.comcast.net or on your mobile devices with the XFINTY On Demand Purchases app.
You will need your primary Comcast ID and password to access your purchases online or if you add a mobile device, so make sure you know your primary Comcast ID and password before disconnecting service. You will only be able to access your purchases with your primary Comcast ID (secondary ID’s will no longer work). If you had parental controls enabled, you will need to set them up again after you log in the first time after you disconnect. If you have forgotten your Primary Comcast ID, you can learn your primary ID and password here by entering your Comcast account number and street address or phone number or by using the last 4 digits of your Social Security Number: https://login.comcast.net/myaccount/lookup.

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Official Employee

Re: Purchased Videos

Hello RolandBatalla, do you still need assistance? 


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