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Programing Guide isn't populating

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Programing Guide isn't populating

We have two TVs. A week ago, we had a problem on one of the TVs with the music channels. The service tech we contacted via Chat, reset the box and then had us unplug the power cable for the box. Music channels still didn't work.  They sent out a tech. who again had the box reset and uplugged the power cable --no change.  He then went to the working TV and did the same to that TV. As a result, the Programing Guide on both TVs would not repopulate. He left. We called --voice this time-- and another tech was sent out who replaced all of the cable hardware --ends on the cables, the hardware connectors on both sides of the wall plates, the splitter, etc.  All that remains from before his visit are the cables in the house and the drop from the post to the house.  Music channels work on both TVs but, now after a couple of days, the Programing Guide will not populate more than 6 days ahead.  We watched this and there has been no change in the incomplete Guide --every day it populates one more day but never beyond the six days on both TVs.  Note that before this mess, the Guide on both TVs populated well into the fluture not this 6 day limite we now have.  Suggestions?

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