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Problem watching Premium channel tv on my computer.

Regular Visitor

Problem watching Premium channel tv on my computer.

For some reason I cannot watch premium channels on my computer.  It acts like it does not realize that I have all the premium channels.  It even shows that I must subscribe to TNT..... What can fix this?

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New Poster

Re: Problem watching Premium channel tv on my computer.

I also have had the same problems with watching premium channels on my computer starting Sunday January 15th. I have watched them many times beforew with no problem. I am now being prompted to subscribe to watch channels I already subscribe to....HBO for example. Customer support said I should try switching from Internet Explorer 9 to another browser....then said it was a problem in my area.  Since 1/15/12 I have manged to get it to work twice by logging in and out but now can't again. It seems kind of random and episodic.

Official Employee

Re: Problem watching Premium channel tv on my computer.

Hi all,

 

Try deleting your cookies and cache then try watching videos again.

 

If that does not work, try this solution: http://forums.comcast.com/t5/XfinityTV-Online-Help/SOLUTION-for-quot-cannot-access-premium-content-S...

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Regular Visitor

Re: Problem watching Premium channel tv on my computer.

After calling Comcast 2 times, it finally starting working for all premium channels.  I have not tried it today, but hopefully it still works...

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