Primary user frustration

[mcoyle]

Telling me I am temporarily not allowed to make changes until the primary user provides a pin number...I AM THE PRIMARY USER!  Is there no way to remedy this problem online!

[John3758]

You may be logging into a secondary account, and the actual primary is a username you never heard of. From your home network, go through the forgot username steps to confirm what the primary username is.

[BruceW]

---

John3758 wrote: ... go through the forgot username steps to confirm what the primary username is.

---

How might the poster do that?

[mcoyle]

Resolved on the phone...this was resolved years ago and came to light again when we purchased a 'bundle'.  Comcast's Security Assurance people helped me out.  The account was in my husband's name...who doesn't use a computer, however, registered for email.  My problem..he didn't remember (nor does he care) what his username and password was.  I'm sure this happens a lot., but it is very frustrating as we've been dealing with Comcast since they started in Woodbridge (about 30 years), and all of a sudden I'm not allowed access.

[mcoyle]

You're right, Bruce...you can't do that without the listed primary user's username and password.  And they make us nuts and frustrated...even though we pay the bills.