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Premium channels

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Premium channels

I subscribe to several premium channels but when I try to watch online, I am locked out and receive a message that I need to have a subscrption to watch...Any suggestions on how to solve this?


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Silver Problem Solver

Re: Premium channels

When trying to watch videos online, an orange key appears and says a subscription is required but I am a subscriber to this network


Make sure that you are signed in with your Comcast.net e-mail address or Comcast ID.


If you are not signed in or are signed in with a non-Comcast account, our site will not be able to verify your subscriptions.


If you are signed in with your Comcast.net e-mail address or Comcast ID and are still having issues, please go here and see if the network you are trying to watch is listed under "Premium Networks you can access online" near the top of the page.



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