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Premium Channel Fix - 12/18/11

New Poster

Premium Channel Fix - 12/18/11

I have recently had trouble watching HBO, Tru TV, TBS, Discovery, etc. As I'm sure many people are having as well.

 

Anyways, this is what I did:

 

  • Install CCleaner (x86- or x64-bit version accordingly)
  • Open CCleaner and "Analyze"
  • Once "analyzed", click "Run Cleaner"
  • Your cache / cookies and other goodies should be cleaned from your browser(s) and computer
  • Also, go ahead and clean your registry, fix all errors when it asks

This worked for me, I am typing this from Firefox, and am usually a Chrome user. Anyways, no more annoying orange key or 45 minute chats with 5 different Comcast reps.

 

Hopefully this works for you all as well. Best of luck!

New Poster

Re: Premium Channel Fix - 12/18/11

Worked great the first time but after one show it's back to not working.

 

Originally was using IE. Downloaded Chrome as many had suggested. Uninstalled my anitvirus. Cleaned my computer. Downloaded latest version of silverlight. Watched one show. Gave me an error message. Wish I wrote it down but was probably the same one many of you are getting. Uninstalled and restalled silverlight. Cleaned my computer again. Still not working.

 

Btw, Merry Christmas!

Official Employee

Re: Premium Channel Fix - 12/18/11


jr212 wrote:

Worked great the first time but after one show it's back to not working.

 

Originally was using IE. Downloaded Chrome as many had suggested. Uninstalled my anitvirus. Cleaned my computer. Downloaded latest version of silverlight. Watched one show. Gave me an error message. Wish I wrote it down but was probably the same one many of you are getting. Uninstalled and restalled silverlight. Cleaned my computer again. Still not working.

 

Btw, Merry Christmas!


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Premium Channel Fix - 12/18/11

 

Was able to fix the problem (for now) using a solution posted in one of the other post: http://forums.comcast.com/t5/XfinityTV-Online-Help/SOLUTION-for-quot-cannot-access-premium-content-S...

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