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Please help (Error 900|3322-10002) on almost all videos, mainly HBO

New Poster

Please help (Error 900|3322-10002) on almost all videos, mainly HBO

Please help, im getting the this error

(Error 900|3322-10002)

 on a lot of videos, mostly HBO content

 

Here is my INFO

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 102 My Map ID: 132 My Persona ID: 9477 My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: **.***.***.*** My operating system: Windows - Windows NT 6.1 My web browser: Explorer 7 - Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; .NET4.0C; BRI/2) My system type: Desktop computer or other device My Move player version: Unknown My Silverlight version: 5.1.10516.0 My flash version: 11.6 r602 Javascript: enabled Cookies: Unknown Time Information My Clock Time: Unknown Server Clock Time: Unknown
My Account Information Primary Account: false Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, g, ak, aw, ar, dc, dd, cg, cq, da, cu, au, bv, b, cz, u, cr, c, br, cx, bt, ca, ai, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, db, bm, co, bl, bk, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
 
 
Thank you
 
Things I have done
 
- reinstalled flash player, silver light, reset internet explorer and cleared cach mainy times,  I even went into the trusted sites and put xfinitytv.comcast.net in there.
Tags (1)
Official Employee

Re: Please help (Error 900|3322-10002) on almost all videos, mainly HBO


Jon158 wrote:
Please help, im getting the this error

(Error 900|3322-10002)

 on a lot of videos, mostly HBO content

 

Here is my INFO

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: true My Conroller ID: 102 My Map ID: 132 My Persona ID: 9477 My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: **.***.***.*** My operating system: Windows - Windows NT 6.1 My web browser: Explorer 7 - Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MAAU; .NET4.0C; BRI/2) My system type: Desktop computer or other device My Move player version: Unknown My Silverlight version: 5.1.10516.0 My flash version: 11.6 r602 Javascript: enabled Cookies: Unknown Time Information My Clock Time: Unknown Server Clock Time: Unknown
My Account Information Primary Account: false Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, g, ak, aw, ar, dc, dd, cg, cq, da, cu, au, bv, b, cz, u, cr, c, br, cx, bt, ca, ai, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, db, bm, co, bl, bk, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
 
 
Thank you
 
Things I have done
 
- reinstalled flash player, silver light, reset internet explorer and cleared cach mainy times,  I even went into the trusted sites and put xfinitytv.comcast.net in there.

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


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We ask that you post publicly so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

New Poster

Re: Please help (Error 900|3322-10002) on almost all videos, mainly HBO

it works with chrome, but I like ie Smiley Sad  thanks tho..

Frequent Visitor

Re: Please help (Error 900|3322-10002) on almost all videos, mainly HBO

Make sure your Silverlight plugin is up to date as well.

 

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