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Player not working

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Player not working

I can't watch any videos it just keeps saying that it is starting playback but never does.

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Silver Problem Solver

Re: Player not working

Hello,

Here is a link with some trouble shooting tips for player not working that you can try out.

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player/

 

New Poster

Re: Player not working

When I sign on to Windows Vista with my screen name the Xfinity TV online works great. When my wife signs on to Windows Vista with her user name Xfinity TV online does not work. It says that it is starting but mever does. Is there something I can do to correct this   Thank you.

Official Employee

Re: Player not working


C210M wrote:

When I sign on to Windows Vista with my screen name the Xfinity TV online works great. When my wife signs on to Windows Vista with her user name Xfinity TV online does not work. It says that it is starting but mever does. Is there something I can do to correct this   Thank you.


Are you two using the same computer? Same web browser?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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