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Pixelation Issues

New Poster

Pixelation Issues

We continue to have severe pixelation issues and audio cut-outs. Seems to vary by time of day and occurs more on certain channels than others. We have had technicians out several times. They have replaced the drop line from the pole to our house. They have changed out all connectors, splitters and amplifiers. In addition, we pay for the Xtreme 105 Mbps Internet service, but we consistently have poor download/upload speed relative to the service for which we subscribe - typical download is 5 to 10 Mbps while the typical upload speed is 5 Mbps or less. Not sure what is going on, but it has been frustrating that no one can figure out the problem and resolve it!

Official Employee

Re: Pixelation Issues


scave2 wrote:

We continue to have severe pixelation issues and audio cut-outs. Seems to vary by time of day and occurs more on certain channels than others. We have had technicians out several times. They have replaced the drop line from the pole to our house. They have changed out all connectors, splitters and amplifiers. In addition, we pay for the Xtreme 105 Mbps Internet service, but we consistently have poor download/upload speed relative to the service for which we subscribe - typical download is 5 to 10 Mbps while the typical upload speed is 5 Mbps or less. Not sure what is going on, but it has been frustrating that no one can figure out the problem and resolve it!


Currently, there's an outside neighborhood issue affecting most of your neighborhood. Currently, no ETA on repair time.


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Official Employee
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Re: Pixelation Issues

New Poster

Re: Pixelation Issues

Well, thanks for that, I guess. There's been an issue affecting our neighborhood signal for a long time (according to some of your techs), so it would be nice if, at some point, someone at Comcast could provide an "ETA on repair time!"  

New Poster

Re: Pixelation Issues

Thanks - I think this might be the best approach. I am in the process of filing a complaint now with our local commission as well as the FCC. I believe they have the same requirement with the FCC - to respond within a certain time period. As you can see from the Comcast employee's response earlier, that is the typical response we get from them - "there is a problem in your neighborhood and we don't have a clue when it will be fixed." I have heard that from multiple techs over the past few months. Not helpful at all. 

 

Thank you for this suggestion - will try it and see if that gets a better level of service from Comcast going forward.

Official Employee

Re: Pixelation Issues

Hi scave2, 

 

Sorry for the service issues you've been experiencing. I'd like to review your account to see how I can help make this right. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 


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