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Piranha 3D not working

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New Poster

Piranha 3D not working

Every time I try to watch "piranha 3d" I get message "Error 6002" all other movies seem to play w/o a problem

Accepted Solution

Re: Error 6002


6XP wrote:

Still isn't playing. When will this be fixed? 


This movie is now working.

 

Thank you for your patience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

View answer in context
Official Employee

Re: Error 6002


6XP wrote:

Every time I try to watch "piranha 3d" I get message "Error 6002" all other movies seem to play w/o a problem


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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New Poster

Re: Error 6002

My Device Information My Zip Code: 46055 My Cable Provider: Comcast Noblesville Digital My myDVR Manager Status: Activated My Set Top Box Names: Daddys Room My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 67.236.249.247 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.52.7 (KHTML, Like Gecko) Version/5.1.2 Safari/534.52.7 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 4.0.60831.0 My flash version: 11.1 R102 Javascript: Enabled Cookies: Enabled

New Poster
Official Employee

Re: Error 6002


6XP wrote:

http://xfinitytv.comcast.net/movies/Piranha-3D/151881/2181968837/Piranha/videos


Ok, I see the issue.

 

Our engineers are working on this video right now. I will update you when it is fixed.

 

Thank you for alerting us,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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New Poster

Re: Error 6002

Still isn't playing. When will this be fixed? 

Official Employee

Re: Error 6002


6XP wrote:

Still isn't playing. When will this be fixed? 


This movie is now working.

 

Thank you for your patience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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