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Picture is locked on to one channel. Remote wont do anything

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Picture is locked on to one channel. Remote wont do anything

Picture is locked on to one channel.  Remote wont do anything

Service Expert

Re: Picture is locked on to one channel. Remote wont do anything


chasrah3942 wrote:

Picture is locked on to one channel.  Remote wont do anything


you did not state what equipment you have but a good start is to unplug your DVR and after 30 seconds plug it back in to power. Then when it displays live TV unplug each of the other set top boxes in turn and plug in one at a time until they display live TV. Would you reply with your equipment model numbers and quantity of each?




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Official Employee

Re: Picture is locked on to one channel. Remote wont do anything

Hello chasrah3942, were you able to get your issue resolved? 


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Regular Contributor

Re: Picture is locked on to one channel. Remote wont do anything

I get that with some frequency. And everytime I get it, I have to power cycle the box and it will work again for a bit. Ultimately, you have a signal issue somewhere, and may need a tech to come out to fix it for good. In my case, it almost always couples with poor internet speeds and I can see my SNR and signal levels on my modem are out of bounds.

 

In fact, fighting that very issue right now. Again.

Official Employee

Re: Picture is locked on to one channel. Remote wont do anything

Hello MrScott1, I can look into your account from here if you would like. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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Regular Contributor

Re: Picture is locked on to one channel. Remote wont do anything

Thank you, but I already have a ticket for this issue.

Official Employee

Re: Picture is locked on to one channel. Remote wont do anything

Thank you MrScott1 for this update. If you need any further help going forward please reach out to us, we are always here to assist. Have a great day. 


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