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Persistent cookies no more

Contributor

Persistent cookies no more

Ever since Xfinity gave us the stupid bells when changing channels from the computer, (and I mean stupid)

cookies no longer last more than 1 or 2 hours, if that.

Before, they would last for days. Now, I have to sign in every time I go to the channel guide.

I've cleared Xfinity and comcast cookies many times, to no help.

 

They broke it, and should fix it.

 

Official Employee

Re: Persistent cookies no more


Myk wrote:

Ever since Xfinity gave us the stupid bells when changing channels from the computer, (and I mean stupid)

cookies no longer last more than 1 or 2 hours, if that.

Before, they would last for days. Now, I have to sign in every time I go to the channel guide.

I've cleared Xfinity and comcast cookies many times, to no help.

 

They broke it, and should fix it.

 


Check your cookie settings and set them so that cookies are never deleted.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: Persistent cookies no more

Joe;

 

What could that possibly have to do with it? The cookies are there, you aren't reading them.

They are not being deleted. I've been using Chrome all along. 

 

Like I said, ever since the stupid bells came into being when changing channels, the cookies don't get read.

 

Try again.

 

Silver Problem Solver

Re: Persistent cookies no more

maybe you have a corrupted cookie, why dont you delete them all and start over.  I don't see anyone else having this issue so it looks like its isolated to you.

Contributor

Re: Persistent cookies no more

rog;

 

Did you actually read my Orig. Post?  I have cleared cookies.

 

Here is what I have found. Every day at 12:00 Am/Pm EST the cookies time out. Then I have to sign in again.

My question had to do with WHY do they time out so soon, instead of every week or so.

They used to last a week, now they clear every 12 hours.

 

Official Employee

Re: Persistent cookies no more


Myk wrote:

rog;

 

Did you actually read my Orig. Post?  I have cleared cookies.

 

Here is what I have found. Every day at 12:00 Am/Pm EST the cookies time out. Then I have to sign in again.

My question had to do with WHY do they time out so soon, instead of every week or so.

They used to last a week, now they clear every 12 hours.

 


Please try another browser and let me know if the issue still persists. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: Persistent cookies no more

I've tried IE, Chrome, FF. Your cookies don't stay.

I can go to the TV listings, sign in with "Remember me", and change channels.

I'll leave the page, come back in an hour or so, and I have to sign in again.

 

None of the Comcast cookies are persistant. Even for these forums. I have to sign in every time.

Same with ALL the Comcast/Xfinity pages.  What's up with your web programmers? Is it security they're worried about? My bank doesn't give me these problems on their website.

 

Maybe it's the Lithium based webservices you use. Absolutely terrible software.

 

 

Official Employee

Re: Persistent cookies no more


Myk wrote:

I've tried IE, Chrome, FF. Your cookies don't stay.

I can go to the TV listings, sign in with "Remember me", and change channels.

I'll leave the page, come back in an hour or so, and I have to sign in again.

 

None of the Comcast cookies are persistant. Even for these forums. I have to sign in every time.

Same with ALL the Comcast/Xfinity pages.  What's up with your web programmers? Is it security they're worried about? My bank doesn't give me these problems on their website.

 

Maybe it's the Lithium based webservices you use. Absolutely terrible software.

 

 


Make sure your browsers are not set to delete cookies upon exiting the browser.

 

Do you have any anti-virus software installed? If so, there may be a setting turned on that is not saving cookies. Please check your anti-virus software settings.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Contributor

Re: Persistent cookies no more

I've been using computers since 1972. I believe I know how to check cookie settings.

 

Contributor

Re: Persistent cookies no more

For a little more info, I put my laptop in the garage. Same problems. I have to sign in nearly every time I look at the channel guide. The channel guide times are correct on this computer, only because I haven't adjusted the computer time for DST yet.

 

Contributor

Re: Persistent cookies no more

Cookies seem to be working the last several days. Just before the TV listings page was changed.

Fingers are crossed.  Thanks.

 

Contributor

Re: Persistent cookies no more

Well, it's happened again.  The last week, cookies only last for one return to the listings, then signin is again required.

 

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