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Performing routine maintenance??

Most Valued Poster

Performing routine maintenance??

My X1 TV just went to a grey screen with the words performing routine maintenance across the screen. This lasted about 1 minute or a little longer. I have never seen this before. Why did it happen? Why is it happening in the middle of the day rather than in the evenings when the updates are scheduled? How do I syop it from happening during the middle of the day?

New Poster

Re: Performing routine maintenance??

Mine did the same thing I've had x1 since it came out and never seen that message before I'm in Illinois if that anything to do with it
Most Valued Poster

Re: Performing routine maintenance??

Thanks JD. That is the screen. I'm in Boston. heck of a hiccup.

Regular Contributor

Re: Performing routine maintenance??

Same here in southeast FL

Frequent Visitor

Re: Performing routine maintenance??

I got that message earlier too, it only stayed on for maybe 30 seconds.  I was playing around in the setting so I thought it was something I did, guess not.  It went back to regular programing though.  I'm from NE PA.

Problem Solver

Re: Performing routine maintenance??

I got the same message and I'm on the west coast

Most Valued Poster

Re: Performing routine maintenance??

Must be Xfinity was hacked by the Russians or the North Koreans!!!! Or someone who wants to bring the B button back.  :>)  Just kidding Xfinity.

Official Employee

Re: Performing routine maintenance??

 

Hi all, I haven't come across this maintenance message before. Did it ever reappear? 


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Most Valued Poster

Re: Performing routine maintenance??

That was the only time I saw it. 

Official Employee

Re: Performing routine maintenance??

Thanks. WindsurfMaui. I do see some signal issues from your DVR which could be a reason why this maintenance message appeared. Please make sure there aren't any kinks in the coaxial cabling and ensure the coax is in snug to the DVR and into the wall outlet. 


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Most Valued Poster

Re: Performing routine maintenance??

Hello Ken. Geez you are all over the board today. I thought you only handled phone stuff.  :>)

 

I will check my cables but as you can see people all over the country received the same message.

Official Employee

Re: Performing routine maintenance??

Haha, no I kind of do it all Smiley Happy 

 

Yeah I did see that this error message occurred across the country. If anyone is still seeing this message, I can take a look at the device diagnostic to make sure there isn't a common error on your cable box. 


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Most Valued Poster

Re: Performing routine maintenance??

No I think it was a one time thing. It was just strange to get that particular screen. When we have a problem usually the screen goes black or we get the red screen that gives instructions. So that was a new screen and we didn't understand how the problem was different  than when we get the red screen.

Official Employee

Re: Performing routine maintenance??

I definitely get what you're saying. Most of the error messages that come up on the X1 come with an RDK or XRE code. Did this error message display that (if you can remember)?


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Most Valued Poster

Re: Performing routine maintenance??

Ken if you scroll up someone posted a screen grab of the error message. I don't see a code. (I have to remember how to do that. I do it so seldom I keep forgetting how to do it.)  :>)

Official Employee

Re: Performing routine maintenance??

Oh right, thanks. We have a delay in viewing pictures on our end. Definitely a strange error message. Let me know if it comes back. 


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Regular Contributor

Re: Performing routine maintenance??

Only got it the one time... so far

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