Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,024

members

1,143

online

36,518

topics

Top

Paying for Sports Tier But Can't Access

New Poster

Paying for Sports Tier But Can't Access

I'm a Comcast internet customer for the past 10 years or so but I canceled my TV since 2010 and

I currently do NOT have a cable box nor do I want one as I prefer to watch TV on my desktop/laptop or iPads instead. However, I do love sports, specifically soccer so I signed up for what is called 
The Digital Economy Package on 3/19/2014. Ever since then, I have been unable to watch La Liga from Spain on the BeInSport network and have been tossed around between the TV and internet departments. I've been told to wait 24 hours before services are and full channels are added to my account. 48 hours later, someone in the video department ran a patch that solved this issue and finally gave me access to BeInsport, ESPN3, the whole Sports Tier package along with CNN on my iPad and other Mac devices. That said, I was happy watching these channels until today, 3/25/2014 when I got the prompts that CNN or BeInsport is NOT part of your subscription -- the same error I got since I signed up until they resolved it on 3/21/14. I've called several times today, 3/25/14 and again, have been transferred between the TV and internet departments and several hours later, I'm still waiting for a resolution. The sad part is, none of Comcast's departments seem to talk to each other despite the fact that my user info is shared across the board. Similarly, I was issued 2 different ticket numbers tonight with the first one being rendered as "resolved" after the internet rep transfered me to a tv rep only for the tv rep to habd me again to another internet rep after she realized that she can't help me.

This is ineptitude at its best and I never beleived the complaints I've heard and read regarding Comcast service but I'm starting to be convinced. 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 712 views
  • 0 kudos
  • 1 in conversation