Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,208

members

549

online

30,060

topics

Top

Partial list of DVR recordings showing in app list

New Poster

Partial list of DVR recordings showing in app list

I've had this happening for months I can see 25+ shows recorded on my home DVR, but the app will only show me the most recent 12 or so. I tried deleting a few to see if additional shows would "roll up" but that doesn't help. This is a real problem when I want to watch something from a week ago - that is available on my local DVR when I'm at home. I have got no idea why the app is truncating the list.
also, the "used space" doesn't show the same % as the local DVR. It looks like I'm 99% full, when I know I'm not

Official Employee

Re: Partial list of DVR recordings showing in app list

The cloud is not an exact mirror of your DVR, it shows the last 60 hours of recordings.

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Partial list of DVR recordings showing in app list

Thank you.  That was helpful, informative.

it is disappointing.  If I delete some shows or purge, will additional shows be visible?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Labels
Discussion stats
  • 2 replies
  • 226 views
  • 0 kudos
  • 2 in conversation