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Parental control not letting us play anything?

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Parental control not letting us play anything?

And yes I have disabled them and enable all open view and nada

Two weeks later we have not been able to see any show or movie.

 

When I push play it just tells the rating and only option is to click on Manage Parental controls. I have desabled them about 500 times and still will not play any movie or show.

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