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Pace RNG150N P2 HD boxes question

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Frequent Visitor

Pace RNG150N P2 HD boxes question

We recently added HD to our service because we purchased a larger screen TV.  I can't figure out how to add them to my devices on my account page.  It still shows my older 2 boxes that we exchanged.  

 

Any help would be greatly appreciated!

Accepted Solution

Re: Pace RNG150N P2 HD boxes question

If that's the case, I would for sure call in so they can verify everything.

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Service Expert

Re: Pace RNG150N P2 HD boxes question

Adding devices are done at your Xfinity store or by Customer Service.




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Frequent Visitor

Re: Pace RNG150N P2 HD boxes question

Thank you for your help.  Would I need to call customer support, or could I do it by chat online?

Official Employee

Re: Pace RNG150N P2 HD boxes question

It can take a few days for your account to show the updated equipment.

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Frequent Visitor

Re: Pace RNG150N P2 HD boxes question

I have had them for about a month.  We did the self-install and activation over the phone.  Was this something I should have done then, or can I still contact Customer Service about it and they will add them and delete the other ones?

 

Thank you!

Official Employee

Re: Pace RNG150N P2 HD boxes question

If that's the case, I would for sure call in so they can verify everything.


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Frequent Visitor

Re: Pace RNG150N P2 HD boxes question

Thank you very much for your help Comcast Andrew.  I will do that!

Official Employee

Re: Pace RNG150N P2 HD boxes question

Hello @sarahcs. I can help with getting your account updated to show the correct equipment. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Re: Pace RNG150N P2 HD boxes question

Just sent...thank you for your help!!

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