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PX013ANM / Harmony Remote - Help Needed

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PX013ANM / Harmony Remote - Help Needed

I am trying to set up my Harmony Smart Control. It works with my TV (VIZIO D50u) and Apple TV just fine but I can't get it to work with my X1 (Model PX013ANM).

When I test it, the box respons by fleshing a green light, so it looks to me that some signal arrives but no reaction from the box (test signal is supposed to turn it on/off).

 

I tried covering part of the panel where the IR Target Eye is supposed to be (location based on this post) because I read that an IR sensor overlaod might cause this. Reduced the black tape until the green signal light flashed again but no reaction from the tv. I hope that was correct?

 

IMG_3115.jpg

 

The device is set up as "Xfinity DVR" in the Harmony App.

 

Do you have advice for me? What other troubleshooting steps can I do? Really appreciate your help.

 

Official Employee

Re: PX013ANM / Harmony Remote - Help Needed

Hello thomasla. Official Employees are not able to provide technical support on 3rd party equipment such as your Harmony remote. You may want to contact the manufacturer, Logitech for technical support with this remote. 

 

Please let us know if you need an XFINITY remote, as we can help with these. 


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