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PR150BNM picture is only colored lines and pixels

New Poster

PR150BNM picture is only colored lines and pixels

My PR150BNM shows the Xfinity logo briefly, then only vertical lines of colored pixels. A photo of the problem:

https://imgur.com/a/Wl7pV

I tried unplugging the power, cable, and HDMI for 15 min and doing a reset from the website.

Any suggestions?
Service Expert

Re: PR150BNM picture is only colored lines and pixels


Bs-martin wrote:
My PR150BNM shows the Xfinity logo briefly, then only vertical lines of colored pixels. A photo of the problem:

https://imgur.com/a/Wl7pV

I tried unplugging the power, cable, and HDMI for 15 min and doing a reset from the website.

Any suggestions?

Can the TV display OTA channels?




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New Poster

Re: PR150BNM picture is only colored lines and pixels

I do not have an antenna to test.

But if you're asking if it's an issue with the TV, both my Roku and Chromecast are behaving normally.
Gold Problem Solver

Re: PR150BNM picture is only colored lines and pixels

Try replacing the HDMI cable. If that doesn't help then replace the box. Something is wrong with the HDMI signal.
Official Employee

Re: PR150BNM picture is only colored lines and pixels

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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