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Ordered Streampix...still says subscription required

New Poster

Ordered Streampix...still says subscription required

Hello,

 

I recently ordered streampix. Cleared my browser cache/history/etc. I still cannot access most of the streampix programming. Same deal on my mobile. I have limited basic + internet  if that makes any difference.

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Re: Ordered Streampix...still says subscription required

New Poster

Re: Ordered Streampix...still says subscription required

Switched to my comcast.net email, cleared cache,etc.......still cannot access most streampix content. 

New Poster

Re: Ordered Streampix...still says subscription required

I was told by "Anamarie" in online chat that I had to have a STB in order to access most of the streampix content, which didn't make much sense to me considering the Xfinitytv website shows the ability to play the content when under the "online" tab.....just tells me I need a streampix subscription to access it (with the orange key) when it goes to the player screen. There's no difference between the free content available when logged in or not. I have limited basic and comcast internet. I have no intention of getting a STB. I only wanted streampix for online and mobile.

 

Whether what she told me was true or not, this has been more of a headache than it should have been. I went ahead and cancelled streampix and I'll stick with hulu/netflix.

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