Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Orange key says a subscription is required but I am a subscriber

Regular Visitor

Orange key says a subscription is required but I am a subscriber

All of a sudden on the xfinity tv website all the channels I get have a orange key over them like I am not subscribed even though I can get them fine on my TV. 


My Device Information

My Zip Code:55423My Cable Provider:Comcast Southwest Suburbs DigitalUse Dac:FalseMy Conroller ID:30My Map ID:3My Persona ID:9125My myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Watchlist setup:FalseFacebook Watchlist Syncing:FalseFacebook Connect:FalseMy public IP address:2601:447:4101:203b:2d45:Ccb5:3a6:Ea08My operating system:IPad - UndefinedMy web browser:Safari 9 - Mozilla/5.0 (IPad; CPU OS 9_3 Like Mac OS X) AppleWebKit/601.1.46 (KHTML, Like Gecko) Version/9.0 Mobile/13E5181f Safari/601.1My system type:IPadMy Silverlight version:UnknownMy Flash version:Not Installed - Flash Install Required. Please Click Here To Install NowJavascript:Enabled Cookies:Enabled (2017 Bytes).
Time Information

My Clock Time:Sun Jan 17 2016 18:11:57 GMT-0600 (CST)Server Clock Time:Sun Jan 17 2016 18:11:31 GMT-0600 (CST)


My Account Information

In Home Authenticated:FalsePrimary Account:TrueProvider Codes:Fk, Ep, Eq, Eu, Ey, Fm, Fc, Gi, Gf, Em, Gd, Fo, Ki, Ez, Gk, Fh, Ck, Fd, Fy, Ew, Fa, A, Fx, Ge, E, Gh, Gg, En, Fi, Fb, Jq, Fe, Ex, Ga, Fw, Fz, Fn, Ff, Fs, Et, Fr, Er, Fv, Cj, Ft, Fq, Fl, Fu, Fg, Fp, Eo, Es, Gj, Ev, Gc, Fj, GbInternet Subscriber:TrueCable TV Subscriber:FalseVoice Subscriber:False

Regular Visitor

Re: Need a subscription to all my channels

One other interesting thing that leads me to belive that my account is waaaay messed up is iif I use the TV guide on the Comcast website and click on My Channels after signing in all the channels in the guide disappear and the following message appears "Nothing matched the filters you selected."



Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 0 kudos
  • 1 in conversation