Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,636

members

1,398

online

36,259

topics

Top

Only one of two DVRs available in DVR Manager

Frequent Visitor

Only one of two DVRs available in DVR Manager

Sorry for cross-posting. I was advised to move this here.

 

I have a RNG200N and an SA8300HD.

The SA8300HD works fine. I can manage it via DVR Manager.

The RNG200N worked in November 2012, I renamed it, scheduled recordings and it worked.

Now, it says:

TV Control is not available for this cable box. Why?
It showed up briefly today on my mobile device today. But when I tried to display 'Test' on the TV, I got an error. Now my mobile device again says that I only have one DVR.
The SA8300HD also works from mobile device.
Tags (1)
Silver Problem Solver

Re: Only one of two DVRs available in DVR Manager

try signing out of the app and then back in, if that does not work PM comcast joe in the xfinity mobile  app thread , your posting in the hardware thread this is the wrong place.

Frequent Visitor

Re: Only one of two DVRs available in DVR Manager

Thanks rog286713,

I have signed in/out dozens of times. Moved this to xfinity mobile app thread.

Official Employee

Re: Only one of two DVRs available in DVR Manager


joe1313 wrote:

Thanks rog286713,

I have signed in/out dozens of times. Moved this to xfinity mobile app thread.


Try unplugging your box for a minute or so and then plug it back in.

 

I suggest you do this before you leave the house or before you go to bed. It takes some time for the grid to fully load and for the cable box to fully sync back up again.

 

After you have done this, please try again and let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Only one of two DVRs available in DVR Manager

Thanks ComcastJoe.

I have unplugged/plugged this before to no avail.

I will try it again and post results here.

Thanks,

Joe

Frequent Visitor

Re: Only one of two DVRs available in DVR Manager

Yesterday, we had an internet outage in my area, the TV worked throughout. Later in the evening, I logged on to the DVR Manager website and both my DVRs were there. I checked my mobile device, it was also working. I scheduled recordings, all seemed well. Later I went to see if the recordings were listed in DVR Manager, but alas I once again have only one DVR on the mobile device and the website says '1 DVR is syncing with DVR Manager and is currently unavailable' as it has for ages.

Also, I did NOT unplug it yesterday. This all happened on it's own (or due to the service interuption)

I will try unplugging it today and report results, but I am not hopeful.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 5 replies
  • 1379 views
  • 0 kudos
  • 3 in conversation