Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
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That's all I get for days now. Tried the above method and absolutely nothing helps. I still don't get music channels either. Thankfully, I have Pandora which I shouldn't have to resort to.
Now using "TV Guide" to figure out what's on TV. Come on COMCAST, I pay for Digital Preferred. I feel totally ripped off.